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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
No problem with the service
Nothing to complain about.
It was difficult to get even an estimated cost when booking the service. On the day, I was given an indication of cost and the final bill was under that. Cost wise it does feel expensive for the actual work carried out and time taken to do it.
Related to a recall. Carried out promptly and courteously and appreciated the complimentary wash and vacuum.
Pleasant experience with no problems
Very good staff
First class service from start to finish thanks to Andrew Henderson. Extremely helpful and a credit to brand and company.
Service is always outstanding
Prompt service. Friendly staff who kept me updated throughout.
A very professional service.
The team at Harry Fairbairn were great, I was kept up to date with what was happening with my car & I felt very welcome when I collected my car.
All of the staff I dealt with were very courteous and professional.
Friendly and very efficient customer service.
Very poor reception. Had to wait 20 mins after arriving at about 3.45pm
Issue was resolved quickly with no problems
Note this only relates to the people - not the prices or cost of parts
Clear explanation of what was happening, great updates throughout, and clear handover to a perfect vehicle when I picked it up.
I had to wait for approximately 20 minutes to book my car in for the service. Also I felt I was being upsold a new tyre early as one tyre had approx 3.4 mm left on the tread and I was recommend to change it for a new one which they would fit.
Staff are very friendly and helpful. I waited for my service and MOT work to be done and it is a nice space, well served for tea/coffee etc. and place to carry out work/study.
Good overall service and products
Collecting the car took 20 mins as they insisted on me speaking to reception, reception getting hold of my service advisor, getting the car brought round, waiting for my service advisor (again) and then paying bill. It all seemed overly complicated.
Everything was completed in a timely manner.
Staff are attentive, well organised and professional. The only criticism is that there is often a considerable wait when either dropping a car off or collecting car.
Incorrect information given and no followup on my pricing request. Very appalling customer service.
They make it a pleasure purchasing a car from them.
Service is always amazing. As usual, everyone I spoke to could not have been more helpful especially the new head mechanic ( forgotten his name right now). I would also like to thank Tracey for her great idea of leaving fruit in the waiting area.
Issue handled but no explanation on the reason for the issue (loss of coolant).
Fantastic staff who are all friendly but professional , from the person that takes your phone call right through to the service advisors , technicians and management , at Harry Fairbairn Giffnock. All work on my car was done to the highest standard.
I felt the price of the oil service and microfilter was excessive. The service also found another few faults in my car and quoted exorbitant prices for these which I declined.
Very good service from the staff at Harry Fairbairn Glasgow. No complaints.
Friendly and efficient service. Tyres not as cheap as black circles but I trust Harry Fairbairn to make a better job of fitting the run flats. Also the valet was much appreciated.
Great service and I was very happy with the deal offered.
Collected and returned my car to place of work and the chap that picked it up was very plesent and smart
Not interested in looking after your existing customers.
Helpful knowledgeable staff
Work was done quickly and finished sooner than expected.
Just get the feeling that if you don't have a new car or more expensive car you don't get the same service
Work done . Servicing schedule clearly explained
Great communication from the branch and every aspect of the service provided was exceptional. Staff at the branch were friendly and courteous , all aspects of the service were explained and I was fully updated throughout the day as to what was happen
Excellent customer service. Dealt with me efficiently, helpful when answering my questions and happy to resolve any issues with the car as and when they arise.
As I revised my experience there was nothing I good think of that would have improved the service given.
Quick service and problem dealt with effectively.
Work done as promised. Disappointed the vehicle was not washed
On collecting my vehicle from Harry Fairbairn on Friday 13th September 2019, no apology received. Was told that it was a fuel leak. No feedback on my concerns that my BMW 730 had to be dragged by its new tyres off the road wheel locked. Continues..
Time waiting for service on arrival is too long despite being booked in for 9.00 am took until 9.30 to be see.
Not quick response Pricing issues
Didn't notice fault with bonnet, fixed it when it was brought to their attention.
Staff are always professional, helpful, pleasant and friendly.
It was exceptional - all the staff were very helpful.
This is how customer service should be done. Efficient, on time with good communication.
Everything accomplished in one visit
Clear pricing policy told me beforehand how much the service would be. It is expensive but I suppose you get what you pay for these days
Very satisfied with service.
Broken internal boot floor lid catch was not addressed at recent service and despite a promise to address that minor problem I have hod no contact from the service department.
Very friendly, helpful and efficient staff.
Staff excellent, work completed on time. Cant complain
Nothing a problem for Andrew Henderson my service advisor who looked after me throughout my problem.
Did what they said
Great customer service
Car ready approx 5 hours later than initially advised; video of inspection was not emailed (but was recorded on the service notes); despite being told car would be washed and wells vacuumed, this was not done.
Recall dealt with courteously and efficiently. Good information by text/email while replacement part fitted. Staff always very pleasant.
Service advisor gave good info.and car ready on time.
Always courteous, helpful and vehicle delivered back clean and in excellent working order.
The service is always excellent
Service cost suggest was £209 yet was actually £592; both inc MOT. Car returned unwashed. Service readout not explained.
Front seat carpets really grubby! No point in asking for further comment.
From my initial enquiry to the Giffnock branch until collection of my new BMW 3 Series the service i received was excellent. Even 1 week following the purchase the Product Consultant followed up ensuring i was satisfied with my new vehicle.
Not 5 star because the valet was either not done, or not particularly well done.
No hassle at all
Helpful staff at this dealership
My car was delayed around 8 weeks, but I was kept informed. The handover was very good - it was my 4th BMW, but the technology has moved on such that there was a lot to learn, and with the help of a 'Guru' we soon had a good understanding
Made a general enquiry and they were very quick to respond. Had a personal video made about the car interested in. Omkar was very helpful and friendly. Listened to what I wanted and produced a car I was happy with. Explained everything thoroughly.
The staff at the centre genuinely cared that everything during the buying experience was right for me and couldn't have done any more to make me a satisfied customer.
Involved in every step and kept up to date on the build progress. Sales consultant went the extra mile and the experience was overall amazing.
Lack of interest
Couldn't really have been treated any nicer
Excellent service. Everything was done efficiently. I got the car built to my specifications, and its beautiful. All the staff were very helpful and I got time for a proper test drive to make sure it was the right model for me.
Very helpful from the minute we walked into show room
Excellent attention and explanations.
Excellent customer service
Customer care from Yan and the product genius team was excellent on all levels.
The service from Matthew was exceptional from start to finish.
delivery as promised
This is the third car I've bought from this BMW centre.
Peter bell ( sales representative) superb and the reason why I purchased the car from Harry Fairbairn Giffnock
The two people I had most contact, Omkar and Peter Stokes were extremely helpful and highly professional
Purchase process went relatively smoothly, handover feel the preparation of the car could have been much better, the inside in particular. Also felt too much emphasis was placed on the technology, simple things like opening the bonnet not mentioned
Great service. Very friendly and helpful.
All round from walking into the showroom we were welcome and made to feel at home, no pushing just honest facts well explained
Went in picked my car and everything else was done for me, no hassles
Salesman was extremely helpful and more importantly not too pushy. Thought he was one of the most professional salesmen I had dealt with.
All staff very friendly, attentive and knowledgeable
Everthing was brilliant, what you would expect form BMW, with exception to my point 1B previous
Very satisfied, the only reason it's not a 5 is because I have nothing to compare the experience against
The Car Genie is a brilliant idea. This expert took time to explain the workings of the car and answered all questions. Many times you leave the garage with a new car and have no idea what some of the buttons are for.
Fantastic service from Alastair at Mpower dept, Everything was smooth clearly explained and ready in time as requested.
Andrew Devlin was always very clear on all of my options and answered my questions fully
Great customer service
Very informative and helpful
The service of from the sales consultant was fantastic
Everything went smoothly.